Contact & FAQ

Have a specific request?  Give us a call and we would be happy to provide you with our best customer service. 207.546.2426 or 207.546.8984

Recipient Responsibility

It is the customer's responsibility to receive the package(s) on the date of delivery. In the event, the customer is not available to receive the package(s) Chipman’s Wharf reserves the right to refuse any refund or reshipment.

In the event that your package is delivered, and something happens after it is left at the address, Chipman's Wharf does not assume responsibility for the package. All shipments are sent with a Shipper Release clause meaning that if the driver feels comfortable leaving the package at the delivery address they will, without requiring a signature. This ensures that our shipments are received within a timely manner due to the perishable nature of our products. If the recipient of a package refuses or denies delivery for any reason, this forfeits any refund that may be available. This includes but is not limited to late delivery, damaged package, spoiled goods and applies to all packages.

Delivery Times 

We can offer estimated delivery times from UPS as a convenience to our customers. These standard services times are not guaranteed and are provided as the average delivery time to a specific area. We ship our packages with the highest priority service levels available and are always available to provide additional shipper information that may be useful.

Shipping Restrictions

Deliveries are not available on Sunday or Monday. UPS does deliver to some locations on Saturday for an extra $16 fee.
Please call to see if a Saturday delivery is available in our area. Chipman's Wharf is only able to deliver to the contiguous 48states.  Unfortunately, we are unable to ship to Hawaii or Alaska. 

Tracking Your Package

After your order is placed, a tracking number will be generated on the ship date by UPS and sent to you via email. This tracking number can be used to review the status of your shipment in transit.  If you cannot access the tracking information, please call Chipman's Wharf at 207.546.2426.

Please contact our office if you would like to speak to us concerning a wholesale account.  We can be reached at 207.546.2426